For the ATE, if got any issue why during transact and related to the format, user may ask for support to check that is the Auto Transact File Format have the latest update or is there any changes or not, after all done verified, the service need to restart in order to let the it get the latest update file format because the file format only get one time once the service is start.
1st Step : Ask support to check the latest update file format. Need to restart the service.
Action Required : Support