Setup downtime module

In order to setup downtime module, make sure to add the page related to downtime in page setup and make sure there is the user role access for the user to access the page. 

A. Setup downtime user role and access

1. Add downtime user role

User role is to assign one or multiple users in order to be able to view, edit the downtime tracker.

At Maintenance > Downtime > Downtime Setup, user will be able to add the user role categorized by customers

Select your roles first and click add button, then check the operation you want to assign to the user and click submit.

You will be able to see your created downtime user role at the same page.

Assign to Downtime User Role

*By checking this, after you add the users and level and click submit, you will be able to add the user and level to the current customer downtime user role. (Does not create new downtime user role)

B. Setup downtime category and type

1. Add downtime category

After the record is successfully saved, it will show a success message, and you can view the newly created downtime category in the

Production >Downtime > Downtime tracker

2. Maintain downtime type

After creating the downtime category, you will be able to assign downtime type in the downtime category.

*You can only have 1 unique downtime name shared across different downtime category

3. Add user role to the downtime category

Here you can select the downtime user role you just created in step A and click add button to save the user role.

Time to response is independent to the time resolved and both will start to count when a downtime tracker is created. This will be used to check the efficiency of how fast a downtime tracker is handled. 

If 30 minutes is added, then if after 30 minutes this downtime is not handled, then it will be escalated to the next level